Privacy Policy
Last updated: April 2026
This U.S. Privacy Notice explains how Biozone Scientific Group Ltd collects, uses, discloses, and protects personal information when you visit our U.S. website, contact us, request information, purchase products or services, or otherwise interact with us in the United States.
This Notice is intended for users of our U.S. website. Our United Kingdom and European website may have a separate privacy notice.
1. Who We Are
The organisation responsible for the personal information described in this Notice is Biozone Scientific Group Ltd.
Biozone Scientific Group Ltd
Unit A5, Compass Business Park
Pacific Road
Cardiff
CF24 5HL
United Kingdom
Email: [email protected]
Telephone: 0333 577 6111
US Contact Details:
Email: [email protected]
Telephone: 407-876-2000
Privacy request form: https://wkf.ms/4nPreJ6
2. Personal Information We Collect
Depending on how you interact with us, we may collect the following categories of personal information:
Category | Examples |
Identifiers and contact details | Name, company name, job title, business email address, telephone number, business address, IP address, and similar contact information. |
Commercial information | Products or services requested, quotations, order details, service records, enquiry history, and transaction-related records. |
Internet or electronic network activity | Browser type, device information, pages viewed, referring pages, approximate location inferred from IP address, search terms, and website interaction data. |
Communications data | Messages sent to us, support enquiries, form submissions, uploaded files, newsletter sign-up details, and marketing preferences. |
Preference data | Region preference, language preference, saved cookie choices, and website settings. |
Geolocation and routing data | Country or region inferred from your network request so we can direct you to the appropriate regional website. |
Inferences | Limited inferences based on your interaction with our website, such as likely interest in a product, service, or content area. |
3. Sources of Personal Information
We may collect personal information from:
- you directly, when you complete forms, contact us, request a quote, subscribe to updates, or communicate with us;
- your browser or device, when you visit or interact with our website;
- embedded third-party content providers, including video hosting providers where content is displayed on our website;
- our service providers, including website, hosting, analytics, security, CRM, marketing, and communications providers;
- business partners, distributors, or referral sources where permitted by law;
- public sources, where relevant to business enquiries or commercial relationships.
4. How We Use Personal Information
We use personal information to:
- operate, host, secure, and improve our website;
- direct visitors to the appropriate regional website;
- remember region, language, cookie, and privacy preferences;
- respond to enquiries, quote requests, support requests, and customer communications;
- process orders, contracts, transactions, and related business records;
- provide product, service, technical, and customer support;
- send marketing communications where permitted by law;
- understand website performance and improve user experience;
- prevent fraud, abuse, bot traffic, and security incidents;
- comply with legal, regulatory, tax, accounting, and contractual obligations;
- protect our rights, users, systems, business, and property.
5. Cookies and Similar Technologies
We use cookies, local storage, tags, pixels, scripts, server logs, and similar technologies for essential website functions, security, preferences, analytics, and, where used, marketing or advertising-related purposes.
For more information, please see our U.S. Cookie Policy.
6. How We Disclose Personal Information
We may disclose personal information to the following categories of recipients:
- website, hosting, security, content delivery, and infrastructure providers, including Odoo and Cloudflare where applicable;
- video hosting and content delivery providers, including Vimeo where video content is embedded on our website;
- CRM, analytics, marketing, communications, and productivity providers;
- payment, logistics, professional, accounting, legal, and administrative service providers;
- distributors, partners, or representatives involved in responding to an enquiry or providing products or services;
- regulators, courts, public authorities, law enforcement, or other parties where required by law;
- parties involved in a merger, acquisition, financing, restructuring, sale of assets, or similar corporate transaction.
We require service providers to process personal information only for authorised business purposes and subject to appropriate contractual safeguards.
7. Sale, Sharing, and Targeted Advertising
We do not sell personal information for money.
Some U.S. state privacy laws define sale, sharing, or targeted advertising broadly. Depending on the technologies used on our website, limited online identifiers, usage data, or similar information may be disclosed to analytics or marketing providers in ways that may be considered sale, sharing, or targeted advertising under certain state laws.
Where required by applicable law, you may opt out of sale, sharing, targeted advertising, and certain profiling by using the privacy choices or cookie settings made available on our website, or by contacting us using the details in this Notice.
8. Sensitive Personal Information
We do not intentionally request sensitive personal information from general website visitors. Please do not submit sensitive information through general website forms unless we specifically ask you to do so for a defined purpose.
9. Your U.S. Privacy Rights
Depending on your state of residence and subject to applicable law, you may have the right to:
- know or access the personal information we collect, use, disclose, sell, or share about you;
- request a copy of certain personal information;
- correct inaccurate personal information;
- delete personal information;
- obtain a portable copy of certain personal information;
- opt out of sale, sharing, targeted advertising, and certain profiling;
- limit certain uses or disclosures of sensitive personal information where applicable;
- appeal a decision where state law provides an appeal right;
- be free from unlawful discrimination for exercising your privacy rights.
To exercise your rights, you may use the privacy request form available on our website or contact us by email using the details below. We may need to verify your identity before completing certain requests. If you submit a request through an authorised agent, we may ask for proof of authorisation or require you to verify your identity directly with us.
10. California Privacy Rights
California residents may have the right to:
- know the categories and specific pieces of personal information we have collected;
- know the categories of sources from which personal information is collected;
- know the purposes for collecting, using, selling, or sharing personal information;
- know the categories of third parties to whom personal information is disclosed;
- request deletion of personal information;
- request correction of inaccurate personal information;
- opt out of sale or sharing of personal information;
- limit certain uses and disclosures of sensitive personal information;
- not be discriminated against for exercising privacy rights.
We do not knowingly sell or share the personal information of children under 16.
11. Browser Privacy Signals
Where required by applicable law, we process recognised browser-based opt-out preference signals, such as Global Privacy Control, as a request to opt out of sale, sharing, or targeted advertising for the browser or device sending the signal.
12. Children
Our website is not directed to children under 13. We do not knowingly collect personal information online from children under 13 without the consent required by law. If we learn that we have collected personal information from a child under 13 without the required consent, we will take appropriate steps to delete or otherwise handle the information in accordance with applicable law.
13. Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Notice, including to respond to enquiries, fulfil transactions and contracts, maintain business records, provide support, maintain security, resolve disputes, and comply with legal, tax, accounting, and regulatory obligations.
14. Security
We use reasonable administrative, technical, and physical safeguards designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
15. International Transfers
We operate internationally and use service providers with global infrastructure. Personal information may be processed in the United States, United Kingdom, European Economic Area, Canada, or other jurisdictions where we or our service providers operate. Where transfer safeguards are required by law, we use appropriate contractual, technical, and organisational measures.
16. Third-Party Websites and Services
Certain pages may contain embedded content provided by third parties, including Vimeo-hosted video content. When such content is displayed, your browser may communicate directly with the third-party provider in order to retrieve and display the content. This may result in the provider receiving technical information such as your IP address, browser information, device information, and page request data. We configure embedded video content using privacy-enhancing settings where available to minimise tracking and analytics collection.
Our website may contain links to third-party websites, platforms, or services. Those third parties are responsible for their own privacy practices. We encourage you to review their privacy notices before providing information to them.
17. Changes to This Notice
We may update this Notice from time to time. When we do, we will post the updated version on this page and update the Last Updated date. If required by law, we will provide additional notice of material changes.
18. Contact Us
Biozone Scientific Group Ltd
Unit 5A, Compass Business Park
Pacific Road
Cardiff
CF24 5HL
United Kingdom
Email: [email protected]
Telephone: 0333 577 6111
US Contact Details:
Email: [email protected]
Telephone: 407-876-2000
Privacy request form: https://wkf.ms/4nPreJ6